The Production and Quality Management Training Course is a comprehensive, industry-focused program designed to equip participants with the knowledge, tools, and competencies required to manage, optimize, and sustain high-performing production and quality systems.
The Production and Quality Management Training Course is a comprehensive, industry-focused program designed to equip participants with the knowledge, tools, and competencies required to manage, optimize, and sustain high-performing production and quality systems.
This course covers the full spectrum of modern production operations—including capacity planning, workflow management, inventory control, lean manufacturing, process optimization, and digital transformation. Participants will also gain in-depth exposure to quality management principles such as ISO standards, quality assurance systems, statistical process control (SPC), risk management, corrective and preventive action (CAPA), audits, and continuous improvement frameworks.
Through interactive learning, case studies, practical templates, and real-world examples, learners develop actionable expertise to analyze production processes, eliminate inefficiencies, improve product quality, reduce costs, and enhance customer satisfaction. The course is ideal for professionals in manufacturing, processing, supply chain, engineering, pharmaceuticals, food, construction, and other production-driven industries.
By the end of the course, participants will be able to:
Understand the fundamentals of production systems, workflows, planning, scheduling, and resource management.
Apply tools and techniques for improving production efficiency, reducing downtime, and optimizing throughput.
Use Lean, 5S, Kaizen, and waste-reduction strategies to streamline operations.
Implement effective inventory and materials management techniques—including EOQ, MRP, FIFO/FEFO, and JIT systems.
Analyze production bottlenecks using root-cause tools and performance metrics.
Understand the principles of Total Quality Management (TQM) and Quality Assurance (QA).
Interpret and apply ISO 9001:2015 quality management system requirements.
Use Statistical Process Control (SPC) tools to measure and control process variation.
Implement CAPA systems, deviation management, and non-conformance handling.
Conduct effective internal quality audits and participate in supplier audits.
Design and implement continuous improvement systems within production environments.
After completing the training, participants will be able to:
Develop and manage production plans, workflow schedules, and capacity optimization models.
Build process maps, SOPs, work instructions, and batch production records.
Conduct quality risk assessments using tools such as FMEA, HACCP, and risk matrices.
Perform data-driven quality analysis using control charts, process capability (Cp/Cpk), and defect rate calculations.
Set up and sustain a robust Quality Management System (QMS).
Improve production efficiency and reduce operational waste.
Strengthen product quality, consistency, and customer satisfaction.
Enhance organizational compliance with regulatory and industry standards.
Lead process improvement projects that deliver measurable impact.
Engage effectively in cross-functional collaboration between production, QA/QC, and supply chain teams.
Communicate quality and production expectations clearly to staff and stakeholders.
Lead teams using best-practice supervisory, analytical, and decision-making skills.
Apply continuous improvement culture to drive operational excellence.
Overview of production systems and manufacturing environments
Relationship between production, quality, supply chain, and customers
Key production and quality management terminologies and concepts
Industry challenges and trends
Production planning, routing, loading, and scheduling
Capacity planning and resource allocation
Shop floor control and workflow management
Measuring production performance (KPIs, OEE, takt time, cycle time)
Lean principles and waste identification
5S workplace organization
Value Stream Mapping (VSM)
Kaizen and continuous improvement tools
Overall Equipment Effectiveness (OEE)
Inventory systems: perpetual vs. periodic
EOQ, MRP, JIT, Kanban systems
Warehouse management and storage controls
Materials traceability and batch/lot management
Cost reduction through inventory optimization
Definitions: Quality Control (QC), Quality Assurance (QA), Quality Improvement (QI)
Quality philosophies: Deming, Juran, Crosby
Principles of Total Quality Management (TQM)
The cost of quality and cost-of-poor-quality analysis
Overview of ISO 9001:2015 requirements
Documented information: policies, SOPs, forms, templates
Internal audits and management reviews
Supplier quality management and audits
Certification and continual improvement
Basic statistics for quality
Types of data and sampling techniques
Control charts for variables and attributes
Process capability indices and analysis
Data interpretation and decision-making
Problem identification and prioritization
RCA tools: 5 Whys, Ishikawa diagrams, Pareto, fault tree analysis
Corrective and Preventive Action (CAPA) systems
Non-conformance reporting (NCRs)
Effectiveness checks and validation
Quality risk management principles
FMEA, HACCP, and risk ranking
Process deviations and change control
Compliance and regulatory considerations
Industry 4.0 concepts: automation, IoT, MES, dashboards
Digital quality and eQMS
Data analytics for operations
Technology enablers for performance improvement
Production planning exercises
SPC and process control simulations
Deviation and CAPA scenario analysis
Quality audit role-play
Improvement project presentation
Final exam or practical assessment
Project or improvement plan review
Certificate of Completion issued to all successful participants