Total Quality Management (TQM) and Quality Assurance/Quality Control (QA/QC) Training

This course provides an in-depth understanding of Total Quality Management (TQM) principles and practical applications, alongside Quality Assurance (QA) and Quality Control (QC) techniques essential for maintaining and improving product and process quality. Participants will gain the skills to implement quality systems, monitor performance, and foster a culture of continuous improvement. The training emphasizes real-world case studies, tools, and methodologies relevant across manufacturing, service, and industrial sectors.

By combining theoretical knowledge with hands-on practice, the course equips professionals, supervisors, and managers with the competence to enhance operational efficiency, reduce defects, ensure compliance with standards, and achieve customer satisfaction.

Course Objectives:

By the end of this training, participants will be able to:

1. Understand the fundamental principles and philosophy of Total Quality Management (TQM).

2. Distinguish between Quality Assurance (QA) and Quality Control (QC) and their roles in organizational quality systems.

3. Apply TQM concepts to improve processes, products, and services.

4. Implement QA/QC procedures and tools for monitoring and measuring quality.

5. Develop and maintain a quality management system (QMS) aligned with ISO and industry standards.

6. Analyze and interpret quality data to make informed decisions and drive continuous improvement.

7. Foster a culture of quality and customer-focused excellence within teams and organizations.

Learning Outcomes:

After completing this course, participants will be able to:

• Demonstrate knowledge of TQM principles, including customer focus, process management, continuous improvement, and employee involvement.

• Develop and implement QA/QC policies, procedures, and checklists.

• Use quality tools such as Pareto analysis, cause-and-effect diagrams, control charts, and statistical process control (SPC).

• Identify non-conformances, perform root cause analysis, and implement corrective and preventive actions (CAPA).

• Conduct internal quality audits and participate in external audits.

• Evaluate supplier and vendor quality performance and integrate quality metrics into procurement and production processes.

• Enhance overall organizational performance by reducing waste, defects, and rework.

Target Audience:

• Quality managers, engineers, and supervisors

• Production and operations managers

• Manufacturing and service industry professionals

• Team leaders and department heads responsible for quality improvement

Course Duration:

3–5 days (can be customized for intensive workshops or extended programs)

Course Outline:

Module 1: Introduction to Quality Management

• Definition and importance of quality

• Evolution of quality concepts

• Overview of TQM philosophy and principles

• Customer-focused quality strategies

Module 2: Total Quality Management (TQM) Principles

• Key TQM concepts: continuous improvement, employee involvement, process management

• PDCA (Plan-Do-Check-Act) cycle

• Quality culture and leadership commitment

• Benchmarking and best practices

Module 3: Quality Assurance (QA)

• Definition and scope of QA

• QA vs QC: understanding the difference

• Quality planning, documentation, and standard operating procedures (SOPs)

• Implementing QA systems in compliance with ISO standards

Module 4: Quality Control (QC)

• Definition and objectives of QC

• QC techniques and inspection methods

• Statistical process control (SPC) and control charts

• Sampling plans, measurement systems, and acceptance criteria

Module 5: Tools and Techniques for Quality Improvement

• Seven Quality Tools: Pareto charts, cause-and-effect diagrams, histograms, scatter diagrams, flowcharts, check sheets, control charts

• Root cause analysis (RCA) and corrective/preventive actions (CAPA)

• Failure Mode and Effect Analysis (FMEA)

• Six Sigma and Lean quality concepts

Module 6: Quality Audits and Performance Measurement

• Internal and external audits

• Key performance indicators (KPIs) for quality

• Monitoring and reporting quality metrics

• Supplier and vendor quality management

Module 7: Implementing a Quality Management System (QMS)

• ISO 9001: principles and requirements

• Documentation, procedures, and records management

• Certification process and continual improvement

• Case studies of successful QMS implementation

Module 8: Continuous Improvement and Sustaining Quality

• Strategies for fostering a quality culture

• Employee engagement in quality initiatives

• Problem-solving techniques and teamwork

• Sustainability of quality improvements

Training Methodology:

• Interactive lectures and discussions

• Case studies and practical examples

• Hands-on exercises and group activities

• Real-life industry simulations

• Q&A and feedback sessions

Certification:

Participants will receive a Certificate of Completion in Total Quality Management (TQM) and QA/QC after successfully completing the course.